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The person who gave the gift cut the price off and in doing so took off some of the barcodes, although the top of the tag showing Babies R' Us and the manufacturer tags were on it. I just wanted to change the size, AND I had a gift receipt for most items. I received gifts for my daughter's 3rd birthday. I just had a very similar experience, and I am looking to vent myself. I should have gotten the manager but I was so aggravted. The response was the "new" policy took effect today about not being able to return without receipts and they are starting to cut back on it. I told them I just returned a few things a couple of weeks ago without a receipt and was given store merchandise credit. I typed Toys R US an email so I will wait for a response if I get one! So just a piece of mind always save your receipt or get a gift receipt if you plan on shopping at Babies R US. Now what I am suppose to do? How do you return something that someone gave you as a gift and didn't give you a receipt? These girls working the customer service counter were also very rude and obnoxious. They also scanned the tub seater and told me I couldn't return to store because that was an online only item. I was not able to return any of the items except for the picture frame because that came off my registry. I use to be able to go to Babies R US with out receipts and return items with no problems what so ever you just needed to show your driver's license.
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I also wanted to return this tub side seater thing as my bathroom is to small and the toilet is to close to tub for this thing to fit. Almost all the items were Kola baby items (that is Babies R Us trade name) I had a monthly picture frame that just wanted to exchange being it was scratched and cracked, 2 bibs, and a overall short and shirt oufit. So today I went to Babies R Us to return the items. I received some gifts that I would like return.